I have both staff and studnt accounts. The app only allows me to login to Attendr app through my staff account Error message saying the web browser is currently set to block cookies Back

I have both staff and studnt accounts. The app only allows me to login to Attendr app through my staff account

Seems like your student account is already logged in. Could you please check whether your student account is already logged in on all the web browser apps in your smartphone.
Also, please make sure that when checking these, you are using normal web browsing mode, not the private web browsing mode.

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Error message saying the web browser is currently set to block cookies

If you are using an iOS device, please follow this tutorial. Please turn off Block All Cookies
If you are using an Android device,

Tap the three dots menu

Tap "Open in [Browser Name]"

In the browser settings, unblock cookies

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We are sorry you are unable to mark the attendance using Attendr.
Please try the following steps and try to mark the attendance again.

• You should wait for the lecturer to start taking attendance. Make sure you press "Mark Attendance" only after the lecturer starts taking attendance in the class.
• Make sure your session is shown in the Timetable tab
• Check your device's Bluetooth is ON
• Check your device's Location is ON
• Open Attendr App Permissions (On your phone, go to Settings => Apps => Tap 'Attendr' => Tap Permissions),
  If the Location permission is not allowed,
  Allow Location Permission. If the Location permission is already allowed,
  Disable the Location Permission and Enable it again.

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We are sorry you are unable to mark the attendance using Attendr.
Please try the following steps and try to mark the attendance again.

• You should wait for the lecturer to start taking attendance. Make sure you press "Mark Attendance" only after the lecturer starts taking attendance in the class.
• Make sure your session is shown in the Timetable tab
• Check your device's Bluetooth is ON
• Check your device's Location is ON
• Open Attendr App Permissions (On your phone, go to Settings => Apps => Tap Attendr => Tap Permissions),
  If the Location permission is not allowed,
  Allow Location Permission. If the Location permission is already allowed,
  Disable the Location Permission and Enable it again.
  If the Near by device permission is not allowed,
  Allow Near by device Permission. If the Near by device permission is already allowed,
  Disable the Near by device Permission and Enable it again.

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We are sorry you are unable to mark the attendance using Attendr.
Make sure you have an active internet connection. After confirming the internet connection, tap "Unsunced Data" in the Recent Activity area.

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Your problem was solved! ✅ Happy to help! 😊

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we are sorry to hear that your problem was not solved! 😕

Please provide some additional details about the issue and we will get back to you. As we undestood, your problem is,

Click here to report this issue
Or, you can contact Attendr Helpdesk manually using this email address: attend_support@rgu.ac.uk

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We are sorry, Attendr doesnt support your device!

Attendr works on Apple phones and iPads with an operating system of iOS 11 or later and Android phones or tablets with version 5 (Android Lollipop) and above. Attendr is not currently compatible with Windows devices or laptop computers or other operating systems.

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We are sorry you are unable to mark the attendance using Attendr.
Please try the following steps and try to mark the attendance again.

• You should wait for the lecturer to start taking attendance. Make sure you press "Mark Attendance" only after the lecturer starts taking attendance in the class.
• Make sure your session is shown in the Timetable tab
• Check your device's Bluetooth is ON
• Check your device's Location Services is ON
• Open Attendr App Permissions (On your phone, go to Settings => Search "Attendr" => Tap Attendr,
  If the Location permission is not allowed,
  Allow Location Permission (While Using/Always). If the Location permission is already allowed,
  Disable the Location Permission and Enable (While Using/Always) it again.
  If the Bluetooth permission is not allowed,
  Allow Bluetooth Permission. If the Bluetooth permission is already allowed,
  Disable the Bluetooth Permission and Enable it again.

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We are sorry you are unable to mark the attendance using Attendr.
Please follow below steps and try to mark the attendance again.

• You should wait for the lecturer to start taking attendance. Make sure you press "Mark Attendance" only after the lecturer starts taking attendance in the class.
• Double check the session appears in Attendr's timetable tab. If the session not found, contact school office
• You should wait for lecturer to start taking attendance. You should press "Mark Attendance" only after the lecturer starts marking attendance.
• If above options don't work, please contact you lecturer and confirm you name appears in lecturer’s app. If your name not in the list, please contact school office.

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Please contact school office regarding this matter. Meanwhile please ask your lecturer to mark the attendance manually.

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If you Log out from the app it will clear the recent activity list, but successfully recorded attendance is already stored in the cloud and synced with the attendance system.

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